Optimize your ServiceNow instance with our Health Assessment service. Audit performance, security, compliance, and ROI. Certified experts deliver actionable insights.
Health Assessment
A healthy ServiceNow environment is the backbone of your digital operations. Flowworkx, we specialize in diagnosing, analyzing, and resolving issues in your ServiceNow instance to ensure it runs at peak efficiency, aligns with industry best practices, and scales with your business. Our Health Assessment service provides actionable insights to eliminate risks, reduce costs, and unlock hidden value.
Why Conduct a ServiceNow Health Assessment?
Over time, platform configurations, customizations, and integrations can lead to inefficiencies, security gaps, or compliance risks. Our assessment helps you:
Identify performance bottlenecks slowing workflows or user adoption.
Uncover security vulnerabilities in roles, access controls, or integrations.
Optimize licensing costs by eliminating unused features or redundant processes.
Ensure compliance with ServiceNow leading practices and regulatory standards.
Prepare for upgrades by addressing technical debt and compatibility issues.
Our Health Assessment Framework
We evaluate your ServiceNow environment across six critical dimensions:
Performance & Stability
Analyze instance speed, API response times, and database efficiency.
Identify memory leaks, long-running scripts, or UI latency.
Review scheduled jobs, workflows, and integrations for resource optimization.
Security & Compliance
Audit user roles, ACLs, and data encryption practices.
Check for vulnerabilities in integrations, MID Server configurations, or legacy plugins.
Validate GDPR, HIPAA, or SOC 2 compliance (industry-specific).
Configuration & Customization
Assess code quality, script hygiene, and technical debt.
Review UI policies, business rules, and workflow design for scalability.
Flag deprecated features or unsupported customizations.
Data Integrity & Architecture
Evaluate data model design, table relationships, and CMDB accuracy.
Identify redundant tables, unused fields, or data duplication.
Optimize reporting and analytics performance.
Upgrade Readiness
Check compatibility with the latest ServiceNow release.
Test custom apps, integrations, and plugins for upgrade risks.
Provide pre-upgrade cleanup recommendations.
Adoption & ROI
Analyze user engagement metrics and license utilization.
Identify underused modules or features that could drive greater value.
Recommend training or process improvements to boost ROI.
Why Flowworkx?
ServiceNow-Certified Experts
Our consultants hold certifications across all major ServiceNow product lines and specialties.
Industry-Specific Expertise
Deep knowledge of verticals like healthcare, finance, manufacturing, and public sector.
Vendor-Agnostic Guidance
We prioritize your success, not platform upsells.
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