ServiceNow

ServiceNow streamlines IT, HR & business workflows with automation & AI. Enhance efficiency, reduce costs & drive digital transformation on a unified platform.

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ServiceNow is an intelligent platform that provides a suite of applications designed to automate various business processes across the organisation. The Technology Workflows within ServiceNow are a set of solutions designed to streamline and automate IT operations and other enterprise service management processes within an organisation. These workflows help to manage and integrate various Enterprise processes (like IT, HR and Facility Management), ensuring efficiency, consistency, improved service delivery and reduction of costs. This all delivered through a unified platform.

ServiceNow operates a globally distributed network with 11 data centers across 5 continents, ensuring high availability and performance for its cloud-based platform. This network serves customers in over 190 countries, providing them with seamless access to ServiceNow’s suite of solutions.

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ServiceNow is supporting the following workflows:

Technology Workflows

Key components include:

IT Service Management (ITSM)

Vendor & Contract Management

IT Operations Management (ITOM)

IT Asset Management (ITAM)

Strategic Portfolio Management (SPM)

DevOps

Environmental, Social and Governance Management (ESG)

Employee Workflows

Key components include:

HR Service Delivery (HRSD)

Workplace Service Delivery (WSD)/ Facility Management

Employee Growth and Development (EGD)

Customer Workflows

Key components include:

Customer Service Management (CSM)

Customer Relationship Management (CRM)

Field Service Management (FSM)

Sales & Order Management

Governance, Risk and Compliance Workflows

Key components include:

Security Operations (SecOps)

Integrated Risk Management (IRM)

Creator Workflows

Key components include:

App Engine

Automation Engine

Integration Hub

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Servicely – AI-Powered Enterprise Service Management (ESM)

Servicely automates IT, HR & service workflows with AI-driven ESM. Streamline processes, eliminate silos & enhance efficiency with low-code workflow automation.

Kompetenz

Workflow Automation

Boost efficiency with workflow automation. Leverage ServiceNow & Servicely to digitize, streamline & optimize IT, employee & customer workflows.

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Enterprise Service Management (ESM)

Enhance efficiency with ESM. Standardizing processes, leverage AI & automation, and improving service delivery across all departments.

Kompetenz

Business Process Automation (BPA)

BPA uses technology to automate complex and repetitive processes, driving efficiency, digital transformation, cost reduction, and improved service delivery.

Service

Custom App Development

Elevate efficiency with custom ServiceNow application development by Flowworkx. Build low-code workflow apps, AI automation, and industry-specific solutions with our certified experts.

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Health Assessment

Optimize your ServiceNow instance with our Health Assessment service. Audit performance, security, compliance, and ROI. Certified experts deliver actionable insights. Get a free scoping call!

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